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Account

How do I open an account?

Click "Open account", fill in your email and password, verify your identity through our KYC partner (didit.me), and youre ready to trade. The whole process takes about 5 minutes.

Whats the minimum deposit?

€1 to open an Invest account. €10 to start with CFDs. No hidden charges, no inactivity fees in the first 12 months.

Can I open multiple accounts?

Yes — you can have one Invest account and multiple CFD accounts under the same profile. Useful for separating strategies.

Is the platform free?

Yes. No subscription fee, no commission on stock investing. You only pay the spread on CFDs and a small currency-conversion fee where applicable.

How do I close my account?

Email support@gptmetastocks.com or use live chat. Your account will be closed within 24 hours after withdrawal of remaining balance.

Trading

What instruments can I trade?

16,000+ instruments: stocks, ETFs, forex, indices, commodities, crypto, and bonds. New instruments added weekly.

What leverage is available?

Up to 1:30 on forex majors, 1:20 on indices, 1:10 on stocks, 1:2 on crypto (retail clients, ESMA limits). Pro clients up to 1:500.

How fast is execution?

Average 38ms order execution. Equinix LD4 colocation, redundant fiber to NY4 and TY3.

Can I trade outside market hours?

Forex and crypto trade 24/7 (forex closes weekends). US stocks have extended hours 4am–8pm ET. Indices follow underlying exchange hours.

What is a CFD?

A Contract For Difference lets you speculate on price movements without owning the underlying asset. You can go long or short, and use leverage. CFDs are risky — 73% of retail accounts lose money.

Do you offer copy trading?

Coming Q3 2026. Sign up to the waitlist from your dashboard.

Funds & Withdrawals

How do I deposit?

SEPA, Visa, Mastercard, Apple Pay, Google Pay, PayPal, Skrill, Neteller, and crypto (BTC, ETH, USDT). Most deposits are instant.

How fast are withdrawals?

SEPA: same day if requested before 4pm CET. Cards: 1–3 business days. Crypto: under 1 hour.

Are there withdrawal fees?

First withdrawal each month is free. Subsequent withdrawals: €1 SEPA, €5 SWIFT, network fee on crypto.

Is my money safe?

Client funds are held in segregated accounts at top-tier banks (Barclays, Deutsche Bank, JPMorgan), separate from company funds. Insured up to €100,000 per client.

KYC & Verification

Why do I need to verify my identity?

EU AML laws require all regulated brokers to verify client identity (KYC). It protects you and prevents financial crime.

How long does KYC take?

Usually under 5 minutes. We use didit.me for instant ID and selfie verification. 95% of approvals are automated.

What documents do I need?

A government-issued ID (passport, ID card, or driving license) and a quick selfie. Proof of address (utility bill or bank statement) only for high-value accounts.

Platforms

Which platforms do you support?

Native web platform, iOS app (4.8★), Android app (4.7★), MetaTrader 4. MT5 coming Q4 2026.

Do you have an API?

REST and WebSocket APIs for Pro clients. Documented at /docs/api. Free for accounts >€10,000.

Does the platform work on tablet?

Yes — fully responsive web platform, plus iOS and Android tablet apps.

Security

Do you support 2FA?

Yes — authenticator apps (Google Authenticator, Authy, 1Password) and biometric login (Face ID, Touch ID).

What if my account is hacked?

Funds can only be withdrawn to your verified bank account or wallet. Even if logged in, attackers cannot redirect withdrawals. Report immediately to support — we have a 24/5 security team.

What regulators oversee you?

FCA (UK), BaFin (Germany), CySEC (Cyprus), ASIC (Australia). See our Security page for license numbers.

Still need help?

Our team answers in under 2 minutes on live chat, 24/5.

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